On average, most requests are completed in just two days or less. However, more complex requests can take longer.

We don't bill by the hour, and we don't track hours. We found it to be a very inefficient and unpredictable way of working with clients. You might find some freelancer on Upwork for $35/hour and think "I could hire them at the same price and get 200 hours of work!" But that's like comparing apples to oranges. Our focus is on delivering results at a consistently high level of quality and as little risk to you as possible. Without that high bar of quality, more hours of work just means more code to fix in the future. We know hourly billing is entrenched in this industry, and this may require a mental leap you're not yet comfortable with.

This is a tough one to answer because issues can be of wildly different complexities. “Improve validation on our checkout page” is much different than “Build an integration with this third-party API”. While we can't tell you how many requests we'll finish (and that's not really an interesting metric anyway), we can guarantee that you will get a steady stream of updates and progress from us. No more dealing with developers that “go dark” for weeks or months at a time. Each week we will ship something of value to you. Larger issues will be split and delivered progressively to improve communication and collaboration, and to make sure you are getting consistent value out of our relationship.